Systems Specialist

ROLE PROFILE:

JOB TITLE: ERP Systems Specialist
ROLE PURPOSE To own the ERP systems, to manage development, functionality and maintenance of the system and provide user support
JOB GRADE C4

1. ROLE DELIVERABLES

Key Performance Areas Activities
Business Analysis
  • To define system requirements by engaging with business, understand business needs and develop a draft system specification for approval as required
  • To identify system solutions by researching system options, evaluating functionality in line with business requirements, shortlisting potential solutions and presenting recommendations for approval as required
  • To identify system development requirements by reviewing business requirements, identifying development opportunities, drafting the development specification and costings and implementing or securing approval as required
Project Implementation Management
  • To develop project plans by identifying key project activities and milestones, developing timing and resource requirements and submitting for approval as required
  • To manage project implementation by engaging service providers, monitoring work progress in line with the project plan and budget, identifying risks and implementing corrective action as required
  • To manage project scope by reviewing implementation, evaluation delivery in line with the agreed scope, managing any scope adjustments and securing approval where relevant, identifying any risks and implementing corrective action as required 
  • To hand projects over by engaging with key business partners and IT, facilitating and organising training of users, handing over maintenance components and inputs, reviewing risks and anomalies and implementing corrective action as required
System Ownership
  • To manage systems operations by monitoring system functionality, identifying the areas for development, engaging with business to agree development, addressing system problems and managing implementation of corrective action daily and as required
  • To be the systems super-user by understanding all components of the systems, advising on systems functionality, promoting and guiding optimising system use
System Maintenance
  • To resolve systems problems by reviewing issues logged, investigate the issue and understand the root cause, identifying appropriate solutions and managing implementation of corrective action daily and as required
  • To manage systems upgrades by reviewing documentation, assessing implications, reviewing impact of the upgrade on the system customisation, identifying any risks and implementing corrective action as required
  • To review system upgrades and custom developments by monitoring system functionality, identifying system issues and managing implementation of corrective action as required
Data Management
  • To manage data quality by monitoring data issues, identifying data quality issues, engaging with the business to address data quality issues and reviewing data quality improvements as required
  • To extract and import data to support business by understanding business requirements, extract the data and submit to business for review and analysis as required 
  • To develop and execute SQL queries by developing the queries, extracting information, reviewing and analysing the outcome in line with the business requirements, identifying areas for amendment and implementing corrective action
Report Writing
  • To develop business reports by understanding business requirements, reviewing system information, drafting reports utilising report writing technology and submitting to business for review and amendment as required 
  • To manage report development by developing the scope, procuring service providers, briefing service providers on requirements and managing delivery of report development as required
User Support
  • To provide user support by understanding user needs, developing and delivering user training and answering user queries daily and as required
  • To train users by identifying skills development areas, developing training materials, coordinating skills development and monitoring skills development impacts as required

2. ROLE REQUIREMENTS

Qualifications and Experience

  • NQF 7 in Commerce and Information Systems
  • SQL
  • Report writing
  • 3 years experience in ERP systems
Professional Competencies Level
Cognitive Ability 1
Planning and Organising 4
Organisational Effectiveness (Business Improvement) 2
Problem Solving 3
Project Management 4
Business Processes 4
Information Management 3
Personal Competencies  
Action and Outcome Orientation 2
Resilience 2
Service Orientation  
Interpersonal relationships 3
Written Communication 3
Oral Communication 3

3. KEY INFLUENCES

Internal
External

Suitable and qualified applicants who meet the above requirements should forward a complete CV to Tumi@jhc.co.za by no later than close of business on the 10 April 2020.